Even a brilliantly designed dashboard can be met with disapproval by those who will use it if we’re not careful to introduce it in a way that encourages them to focus on what matters. Designs that are effective for monitoring information are quite different from the designs that are usually featured by software vendors and […]

Despite the importance of analytical methods, at times data sensemaking leads to better decisions when we go with our guts. During the last few years enough books to fill a small library have been written about the importance of reflective, analytical thinking, alerting us to errors of less evolved thinking that we so easily slip […]

Good products are usually developed by good companies. It would be difficult for a bad company—one that is poorly run—to develop a good product. When we evaluate products, in addition to looking at the products themselves, we can learn useful facts that might not be obvious by asking a few questions about the companies that […]