In my work at Perceptual Edge, I help organizations analyze their performance and present what they find in tables and graphs, which often involves dashboards. People who attend my courses in dashboard design often ask for help in figuring out how to measure the performance of their organizations. Until you know what aspects of performance to measure and how to measure them, you can’t even begin to develop a dashboard. I don’t cover this important aspect of performance management in my work, but others do, including Stacey Barr, the Performance Measurement Specialist.
Organizations often use Key Performance Indicators (KPIs) that are vague, unactionable, or downright meaningless. So, how can you make sure your organization identifies and measures KPIs that are actually useful? Once you’ve identified the measures, how do you get people to support your measurement effort and how do you translate these measures to an organizational strategy? One good way is to attend Stacey Barr’s upcoming Performance Management Blueprint Workshop in Las Vegas on November 10 and 11. Stacey, who’s based in Australia, has been helping people around the world for the last ten years, and her Las Vegas workshop is a rare opportunity to see her in the United States. If your organization needs help with performance management, I highly recommend Stacey’s workshop.