You’re probably familiar with the expression: “Eating one’s own dog food.” Although it sounds a bit repulsive, it refers to a company using its own products. The makers of products should routinely and liberally use them to do real work of their own. Vendors that don’t do this fly blindly. I know several that fall […]

People like me who serve as independent industry thought leaders, analysts, or journalists must take great care to maintain objectivity. Our favor is sought by industry vendors, so we must work hard not only to protect ourselves from inappropriate influence, but to also avoid even the appearance of compromise. People rely on us for accurate […]

Information management is a means; it is not an end. If the information is well managed but does not have an impact on performance accomplishment, then the technology is without value-it’s a toy, not a tool. We have to keep our perspective on the uses of the information, not the information itself. We have to […]